Smart City Strategy

Consultation has concluded for this project and it was adopted by Council on 25 June 2019. 

Wyndham Smart City

The Smart City Strategy 2019-24 was adopted by Council on 25 June 2019.


Wyndham City Council is leading Wyndham’s evolution in becoming a Smart City. We are embracing new and emerging technology, data and innovation aiming for new frontiers of liveability and prosperity.

However, a city government cannot build a modern, smart city by going it alone - all stakeholders need to work together.

Wyndham City developed the Smart City Strategy 2019-2024 and Smart City Implementation Plan following a multi-pronged approach that included surveys, direct consultation, best practice review, expert advice and integration with corporate strategies and plans across multiple disciplines. The strategy was adopted at the Ordinary Council Meeting on 25 June 2019.

Our Wyndham, Towards 2040 is our plan to better meet the emerging needs and aspirations of our community by delivering enhanced customer experiences, driving efficiency and delivering the best possible value to our community.

The Smart City Strategy 2019-24 and Smart City Implementation Plan expands on this and highlights the prioritisation placed on the future of transport, environmental challenges and driving modern local services.

The strategy forms a key pillar of Council's vision for Wyndham to become a connected digital city and defines how the city can use emerging technology and innovation to shape how our citizens, visitors and businesses work, play and live in our future city.

Download the Smart City Strategy 2019-24

Download the Smart City Implementation Plan


Smart City Strategy Community Engagement Report

To deliver a relevant and community-focused strategy, Wyndham City sought to understand the opportunities, priorities, concerns and demands of the community and other stakeholders when using technology, data and innovation to address our urban challenges.

Wyndham City Council designed and delivered a multifaceted engagement approach that included surveys, consultation sessions and forums.

We consulted with more than 800 community members, Wyndham City Council staff members and key stakeholders, of which more than 500 community members provided important feedback on how and for what purpose the community would like to see emerging technology deployed. The input has been invaluable and the engagement report shares this information with attendees and other interested stakeholders.

The Smart City Strategy Engagement Report presents the consultation information and provides discussion and high level analysis of the key themes and issues.


Benchmarking Wyndham as a smart city

As part of the development of the Smart City Strategy, an exercise was undertaken to benchmark Wyndham against cities that are leaders in the smart city space.

The purpose of this benchmarking was to clearly identify areas of Council's influence that have the largest and most significant gaps compared to leading cities and then use these to inform the strategy.

The benchmarking was based on information gathered from interviews conducted between October and December 2018. Read the benchmark report.


Need to know more about what a Smart City means?

See the Resources section.

The Smart City Strategy 2019-24 was adopted by Council on 25 June 2019.


Wyndham City Council is leading Wyndham’s evolution in becoming a Smart City. We are embracing new and emerging technology, data and innovation aiming for new frontiers of liveability and prosperity.

However, a city government cannot build a modern, smart city by going it alone - all stakeholders need to work together.

Wyndham City developed the Smart City Strategy 2019-2024 and Smart City Implementation Plan following a multi-pronged approach that included surveys, direct consultation, best practice review, expert advice and integration with corporate strategies and plans across multiple disciplines. The strategy was adopted at the Ordinary Council Meeting on 25 June 2019.

Our Wyndham, Towards 2040 is our plan to better meet the emerging needs and aspirations of our community by delivering enhanced customer experiences, driving efficiency and delivering the best possible value to our community.

The Smart City Strategy 2019-24 and Smart City Implementation Plan expands on this and highlights the prioritisation placed on the future of transport, environmental challenges and driving modern local services.

The strategy forms a key pillar of Council's vision for Wyndham to become a connected digital city and defines how the city can use emerging technology and innovation to shape how our citizens, visitors and businesses work, play and live in our future city.

Download the Smart City Strategy 2019-24

Download the Smart City Implementation Plan


Smart City Strategy Community Engagement Report

To deliver a relevant and community-focused strategy, Wyndham City sought to understand the opportunities, priorities, concerns and demands of the community and other stakeholders when using technology, data and innovation to address our urban challenges.

Wyndham City Council designed and delivered a multifaceted engagement approach that included surveys, consultation sessions and forums.

We consulted with more than 800 community members, Wyndham City Council staff members and key stakeholders, of which more than 500 community members provided important feedback on how and for what purpose the community would like to see emerging technology deployed. The input has been invaluable and the engagement report shares this information with attendees and other interested stakeholders.

The Smart City Strategy Engagement Report presents the consultation information and provides discussion and high level analysis of the key themes and issues.


Benchmarking Wyndham as a smart city

As part of the development of the Smart City Strategy, an exercise was undertaken to benchmark Wyndham against cities that are leaders in the smart city space.

The purpose of this benchmarking was to clearly identify areas of Council's influence that have the largest and most significant gaps compared to leading cities and then use these to inform the strategy.

The benchmarking was based on information gathered from interviews conducted between October and December 2018. Read the benchmark report.


Need to know more about what a Smart City means?

See the Resources section.

Consultation has concluded for this project and it was adopted by Council on 25 June 2019. 
  • Smart City Strategy Engagement Report available

    by Carmen Greenway, about 1 year ago
    Thank you for your interest in Wyndham City Council’s Smart City Strategy. This important strategic roadmap will inform how technology and innovation will shape how our community, visitors and businesses work, play and live.

    Last year Wyndham City Councillor and Smart City Portfolio Holder, Cr Aaron An, outlined the value of this strategy when he said:

    “The Smart City Strategy will ensure our city remains connected, globally fluent and innovative. Above all, this strategy will be tailored to suit the needs of the community, focusing predominantly on how technology is leveraged to improve the quality of life for citizens...

    Thank you for your interest in Wyndham City Council’s Smart City Strategy. This important strategic roadmap will inform how technology and innovation will shape how our community, visitors and businesses work, play and live.

    Last year Wyndham City Councillor and Smart City Portfolio Holder, Cr Aaron An, outlined the value of this strategy when he said:

    “The Smart City Strategy will ensure our city remains connected, globally fluent and innovative. Above all, this strategy will be tailored to suit the needs of the community, focusing predominantly on how technology is leveraged to improve the quality of life for citizens across Wyndham.”

    From the outset, a citizen-centric approach was taken, exploring technologies such as low energy wireless networks, web-enabled smart sensors and big data analytics in a bid to address key city challenges, better manage the functioning of the city and to deliver services more effectively.

    The project team designed and delivered a multifaceted engagement approach that included:
    • Dedicated Smart City Strategy project page on The Loop
    • Community survey (504 responses) and staff survey (153 responses)
    • Two community consultation sessions
    • A Councillor and Smart City Portfolio Committee briefing/workshop
    • A Smart City Summit
    • A Council Executive Leadership Team briefing
    • 14 staff sessions (2x general staff, 12x specified managers and senior staff).
    The engagement process saw the emergence of five key themes (Transport, Environment & Sustainability, Citizen-centric, Partnership & Collaboration and Data-Driven City), and four critical issues (Wyndham Brand, Safety/Security/Integrity, Innovation and Community Receptiveness).

    The Smart City Strategy Engagement Report further discusses and analyses the consultation and learnings.

    The outcomes of this engagement process will now be used to inform the development of the Smart City Strategy. A draft report will be available for public exhibition and feedback in April 2019.

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